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Terms of service summary for customers

Service overview

BabyQuip provides a platform connecting customers with independent Quality Providers who rent clean, safe, and insured baby equipment. Quality Providers are independent contractors, not BabyQuip employees.

As a BabyQuip customer, you agree to:

  • Provide accurate information when creating an account and placing orders
  • Use rented equipment only as intended by the manufacturer
  • Return all equipment in the condition it was received
  • Not modify, damage, or misuse rented equipment
  • Not smoke near any rented equipment
  • Supervise children using rented equipment at all times
  • Pay all applicable fees and charges on time

Fees and payments

  • Payment is required at the time of booking
  • The service fee is non-refundable (except when a Quality Provider cancels)
  • Additional fees may apply for delivery outside service areas, after-hours delivery, or holiday delivery
  • Additional cleaning fees ($25 per item) may apply if equipment is returned excessively dirty
  • You are financially responsible for lost, stolen, or damaged equipment

Cancellation and refunds

  • Cancellation policies vary based on your location and whether you purchase Cancel For Any Reason (CFAR) protection
  • Without CFAR, cancellations 15+ days before reservation receive full refund minus service fee; cancellations within 14 days are non-refundable
  • With CFAR, you can cancel for any reason before the start time and receive a full refund minus CFAR fee
  • All cancellations must be made through the BabyQuip platform, not by contacting Quality Providers directly

Damage protection

  • You are responsible for all rented equipment during your rental period
  • For accidental damage or loss between $25-$1000, the BabyQuip Damage Protection Plan provides coverage with a $25 deductible
  • You are fully responsible for damages below $25 and above $1000
  • Damage from misuse, negligence, or violation of manufacturer guidelines is not covered

Liability limitations

  • BabyQuip provides a $1,000,000 liability insurance policy on all rentals
  • BabyQuip is not responsible for injuries resulting from improper use of equipment
  • Quality Providers do not install car seats due to liability reasons
  • BabyQuip's total liability is limited to the amount you paid for your rental
  • BabyQuip is not liable for indirect, incidental, special, or consequential damages

Dispute resolution

  • You agree to resolve any disputes through binding arbitration rather than court proceedings
  • Arbitration will occur in San Francisco, California
  • Class actions and jury trials are waived
  • Small claims court cases are exempt from mandatory arbitration
  • You have 30 days after accepting these terms to opt out of arbitration by emailing legal@babyquip.com

Privacy and data collection

  • BabyQuip collects personal information to process orders and improve services
  • Payment information is securely processed through our payment processor
  • BabyQuip does not sell or share personal information with unaffiliated third parties
  • You can request deletion of your account and data by contacting support@babyquip.com

Service modifications

  • BabyQuip may modify the Terms of Service at any time
  • Continued use of the platform after changes constitutes acceptance of modified terms
  • BabyQuip reserves the right to suspend or terminate accounts for violations of terms
  • BabyQuip may add, modify, or discontinue services or features at any time

Intellectual property

  • All BabyQuip content, trademarks, and features are owned by BabyQuip
  • You may not copy, modify, or redistribute BabyQuip materials without permission
  • You grant BabyQuip the right to use your reviews, feedback, and photos related to the service